Refund policy

Returns & Refunds

We hope you love your Evermore Card. If you change your mind, you may request a return within 14 days of receiving your order.

To start a return, please contact us at  hello@evermorecards.co.uk with your order number. We will provide instructions on how and where to return your item. Please contact us before sending anything back.

Once you have notified us that you wish to cancel your order, you must return the item within 14 days. Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Damaged, faulty or incorrect orders

Please contact us as soon as possible if your card arrives damaged, faulty or you receive the wrong item. Where appropriate, we will arrange a replacement or refund. We may ask you to provide photographs so we can investigate the issue.

Personalised cards

Cards that have been made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.

Refunds

Once we receive your returned item, or evidence that it has been sent back where applicable, we will process any refund due. Approved refunds will be returned to your original payment method. Your bank or payment provider may take additional time to process the payment.

Where required by law, eligible cancellations will also include a refund of the standard delivery charge. Additional costs for an upgraded delivery service are not refundable beyond the cost of standard delivery.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact:  hello@evermorecards.co.uk